Frequently Asked Questions

Everything you need to know about your Vitaly experience.

What shipping options are available?

We offer standard and expedited shipping worldwide. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days depending on your location.

What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unused condition with all packaging included to be eligible for a full refund.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all Vitaly products come with a one-year limited warranty that covers manufacturing defects. Please contact our support team with your order number to initiate a claim.

Can I change or cancel my order after it is placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement, and we will do our best to accommodate your request.